SHIPPING
United Kingdom
Some businesses will not accept Saturday deliveries. Please bear this in mind if postage is to a work address. Also, Saturday delivery to Herm, Sark and Alderney cannot be guaranteed. Our couriers issue updates on your parcel's journey. Please ensure that you input your correct email address and mobile phone number to allow you full control of your delivery. Also, please note that we do not ship to PO boxes.
Next Day Deliveries
All Next Day orders will be delivered the next day when ordered before 1500 GMT Monday to Friday. Next Day orders placed on Saturdays will be delivered the following Tuesday. Our couriers do not operate on bank holidays so orders will not ship on these days.
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International
We ship worldwide from the UK, each country has it's own customs rates and potential charges. Customs fees are likely for customers in the EU.
In all cases, Customs Fees & Duties are the responsibility of the customer and will not be reimbursed by the Oasis Live '25 webstore. Please check with your local mail service for information on what fees you may incur.
International returns will continue to be accepted. If the return is due to a defective or damaged item, this will be free of charge. You will be required to meet the costs of all other returns, this includes postage, transport, and any associated import or customs costs where applicable.
Customs & international import charges
Please note: VAT is due on all commercial goods imported into the EU regardless of their value. We are part of the IOSS which means that, for orders not exceeding €150, we collect the VAT for you and pay that to the relevant local tax authorities, meaning you don't have to pay it on delivery. Shipments sent outside the UK to any other shipping destinations may also incur additional charges for customs clearance and these are payable by you, the customer. We have no control over these charges and are unable to reimburse any costs incurred regardless of the circumstances. For details of customs charges please consult your local customs authorities for the latest rates. Some heavy or bulky order may need to be sent via DHL and incur additional postage costs. We will notify you of any additional shipping charges prior to despatch.
Other shipping information
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. Standard orders will usually be sent via either InPost and/or Royal Mail. All international orders will be sent either via DPD or Royal Mail, depending on weight. If you are away from your address when delivery is attempted our courier will put a card through your door allowing you to re-book a delivery or pick up the order from the depot or sorting office. The courier has the right to attempt a delivery to a nearby neighbour, rather than redelivering the next day. Oasis Live '25 reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Orders going internationally can take a little longer. They can sometimes get delayed in customs. We advise keeping an eye on any tracking information that you may have been provided with. Parcels going to some countries (including but not limited to: Mexico, Colombia, Brazil, Chile, Israel, South Africa) can occasionally taking in excess of 12 weeks to be delivered. Unfortunately we have no control over these parcels and how quickly they are passed through customs.