We DO NOT ACCEPT RETURNS for any products that were not bought at the online Oasis Live '25 webstore, you must return your order to the shop/venue you bought it from originally.

If you have purchased from the oasisinet.com shop please follow this link for returns & refunds

All RETURNS TO US MUST HAVE a corresponding Oasis Live '25 webstore order number "#oas-xxxx".

Any items received without an Oasis Live '25 webstore order number will NOT be returned to the sender.

RETURN POLICY

• If you change your mind about an item bought from Oasis Live '25 webstore, or have received an incorrect item, we offer a very simple no quibble returns policy.
• You may return unwanted goods bought only from the Oasis Live '25 Official webstore up to 28 days after delivery.
• Exchanges are not offered, please return the item(s) back to us for a refund, and place a new order.
• All returns must have a corresponding store order number starting #oas-XXXX.
• All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return.
• All items must have intact packaging, including relevant swing tags, labelling, branding etc.
• The item must not be visibly worn, damaged, marked in anyway with pen or grease, washed, smells of smoke, aftershave, perfume, deodorant or washing powder, or is any condition that we deem the item unsaleable.

If your return was purchased as part of a bundle, the complete bundle must be returned to us. We cannot return only part of a bundle product.

Occasionally we may offer free items with your purchase. If you are returning your item for a refund any free item(s) must also be returned at the same time.

RETURN PROCEDURE

Please wrap items securely and label clearly with your order number on the outside of the packaging. Please post to our distribution office:

Oasis Live 25 RETURNS "INSERT ORDER YOUR NUMBER #OAS-"
c/o Green Snow Ltd
15-17 Mortimer’s Industrial Estate
Ower
SO51 6AF

InPost RETURNS PORTAL

We do not accept returns for any products that were not bought at the online Oasis Live '25 webstore, you must return your order to the shop you bought it from.

All returns must have a corresponding Oasis Live '25 webstore order number. Any items received without an Oasis Live '25 webstore order number will not be returned to the sender.

You can also use the InPost service for Oasis Live '25 webstore returns, just generate an InPost QR code and send your return back to us.

Oasis Live '25 InPost Returns Portal

InPost FAQ

You are responsible for returning the item to us, please make sure you take adequate steps to ensure the security of the contents during transit back. We cannot be held responsible for exchange or refund if reasonable steps are not taken.

UK REFUNDS

On return of the item/s refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.

INTERNATIONAL RETURNS

All international customers are responsible for the costs in sending items back to us.

Please note, it is important that you label the parcel as a 'Return to original sender' as this will ensure there are no custom duties to pay. If this is not marked properly the parcel will be returned to you to be resent correctly.

Refunds will be credited to the original payment method only (for example credit card or PayPal account) and this can take up to 5 working days depending on your bank.

FAULTY PRODUCTS

If you believe an item to be faulty you may be entitled to a replacement or full refund.

Please contact us within 7 days of receiving your order, and if requested, send us an image of the fault.

If you're in the UK we'll send you a prepaid label for postage. If you're international it may help us to ask for a shipping quote.